Privacy Policy

Last updated: October 31, 2025

Effective Date: October 31, 2025

Votion Platform Inc. ("Votion", "we", "us") operates a platform for event coordination and bookings. This Policy explains how we collect, use, and disclose information. The Services are currently offered in the United States only, and data is processed and stored in the U.S. Registered in Delaware. Mailing address: 2840 Blake St, Denver, CO 80205. Contact: support@votionplatform.com.

1) Information We Collect

1.1 You Provide

• Account & Profile

  Name, email, password, phone (optional for SMS), date of birth (eligibility), display name, bio, links, photos.

• Addresses & Locations

  Home/pickup/dropoff addresses (with coordinates), city/state, and preferences.

• Events & Bookings

  Event selections, group size, participants, enhancements, messages to support.

• Payments

  Processed by Stripe. We receive payment confirmations and limited metadata (not full card numbers).

• Uploads

  Images/documents (e.g., enhancement receipts) and related metadata.

1.2 Collected Automatically

• Usage & Device

  IP, browser/device type, pages viewed, timestamps, referrers, performance metrics, error reports.

• Cookies/Local Storage

  Auth/session, preferences, analytics. See Cookie Policy for details.

1.3 From Third Parties

• Identity & Payments

  Google/Apple (if you connect them) and Stripe transaction metadata/fraud signals.

• Maps/OCR

  Google Maps for geolocation; OCR providers for receipt review when you upload them.

2) Location Information

We use addresses you provide and, where permitted, inferred city/region to show nearby events and fulfill bookings. You control location sharing via device/browser settings. We do not share your precise location with other users. We may share necessary pickup/dropoff details with operators to deliver your ride.

3) How We Use Information

• Provide and improve the Services
• Process bookings and payments; enable messaging and notifications
• Personalize content (e.g., events near you)
• Safety, security, and fraud prevention
• Customer support and service communications (email/SMS)
• Analytics and diagnostics (aggregate where possible)
• Legal compliance and enforcement

4) Communications (SMS/Email)

If you opt in, we send texts and emails for account verification, booking confirmations, reminders, updates, and security. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Manage preferences in your account. Transactional/security messages may still be sent.

5) Sharing of Information

• Service Providers/Subprocessors

  Stripe (payments/Connect), Twilio (SMS/email), AWS S3 (storage), Google Maps/Vision (maps/OCR), Sentry (error tracking with scrubbing), Vercel Analytics (usage telemetry).

• Operators

  We share only what’s necessary to fulfill bookings (e.g., names, pickup/dropoff details, headcount).

• Legal & Safety

  To comply with law, enforce terms, or protect rights/safety.

• Business Transfers

  In a merger, acquisition, or asset sale.

We do not sell personal information and do not share personal information for cross‑context behavioral advertising.

6) Analytics & Cookies

We use Google Tag Manager (GTM) to manage analytics tags and Google Analytics 4 (GA4) and Vercel Analytics to understand usage and performance. Optional analytics only run with your consent (see Cookie Policy). We currently do not use advertising pixels; if we enable marketing tools later, we will update this Policy and your consent options. Some analytics events (for example, purchase confirmations) may be sent server‑to‑server to GA4 without including personal data.

7) Your Choices & Rights

• Account & profile: manage in Settings or contact support
• Location: disable in device/browser settings
• Cookies: use browser controls; optional cookies as available
• Access, correction, deletion: support@votionplatform.com (verification required)

8) Retention

• Bookings/payments: up to 7 years (financial/audit)
• Communications logs: ~12 months; diagnostics: ~90 days
• Receipts/media tied to bookings: ~2 years unless legal hold
• Account deletion: delete/anonymize within 30–60 days unless required longer

9) Children & Families

Not for children under 13; we do not knowingly collect data from them. Ages 13–17 may use the Services only with parent/guardian permission and supervision. For any ride, children must be accompanied by a parent/legal guardian or a responsible adult authorized by them.

10) Security

We use technical and organizational measures appropriate to the risk (e.g., encryption in transit, access controls, monitoring). No system is 100% secure.

11) International Use

The Services are for U.S. residents only. If you are outside the U.S., please do not use the Services at this time.

12) Changes & Contact

We may update this Policy. Material changes will be notified with reasonable advance notice. Contact: support@votionplatform.com. Mailing address: Votion Platform Inc., 2840 Blake St, Denver, CO 80205.